Join us for lunch and take the opportunity to network with your peers and industry leaders in a relaxed setting.

Speaker - Dan Oldridge, Regional Vice President Service Cloud, Salesforce

Speaker - Kevin Herring, Field Service Management Leader, Salesforce

Discover emerging trends and innovations in the field service market as experts share insights, strategies, and best practices shaping the industry’s future.

Speaker - Liv Elliot, Operational Readiness & Delivery Manager, UK Field Services BT Group

Liv Elliott shares how drones, holograms, and digital twins are revolutionising field operations at scale

Speaker - Kevin Herring, Field Service Management Leader, Salesforce

Kevin Herring offers a first look at upcoming Field Service and Agentforce capabilities designed to empower smarter, faster service

Speaker - Shaun Riordan, Field Service Account Executive, Salesforce

Shaun Riordan explores how shifting from product sales to integrated service offerings is unlocking new revenue and competitive advantage

This interactive roundtable will bring together peers and experts to share candid perspectives on the realities of modern field service. We’ll explore the best and worst use cases for AI, uncover the do’s and don’ts of change management and reflect on key lessons learned along the way. Together, we’ll also discuss how technician satisfaction drives business outcomes, from customer loyalty to productivity and retention.

Speaker - Gerry O'Neill, Field Service Commercial Director, Vijay Doraisamy, Head of Field Service Delivery & Luke Taylor, Senior Salesforce Consultant, fluent:cx

Join fluent:cx as they break down the building blocks of Field Service excellence. From proven accelerators to lessons learned on large-scale transformations, this session explores how to optimise operations, elevate customer satisfaction, and deliver consistent results.

Discover how the right partnership and delivery mindset can turn complexity into clarity, and transform your field service into a true competitive advantage.

Speaker - Dan Oldridge, Regional Vice President Service Cloud, Salesforce

Continue the day’s discussions at an exclusive dinner with peers and industry experts, fostering deeper connections and insights.